Legal
Last updated: June 2026 · Governing law: Queensland, Australia
These Terms of Service ("Terms") govern your use of the NEED2YARN conversation service ("the service", "we", "us"). By completing a booking or providing your details through this website, you agree to these Terms. Please read them before you proceed.
These Terms are governed by and construed in accordance with the laws of Queensland, Australia. The courts of Queensland have non-exclusive jurisdiction over any dispute arising from them.
NEED2YARN is a pay-per-call conversation service. You book a session, pay upfront, and have a private phone conversation for the booked duration. The service is person-to-person. The conversation is confidential, unrecorded, and non-clinical.
The person delivering the service operates anonymously for the protection of both parties. No personal identifying information about the service operator is published or disclosed as part of the service.
NEED2YARN is not a mental health service, counselling service, psychological service, medical service, therapy, or registered health profession under any Australian law, including the Health Practitioner Regulation National Law (Queensland) Act 2009 and the Mental Health Act 2016 (Qld).
The service does not provide:
The operator is not a registered health practitioner, counsellor, therapist, or psychologist.
Using this service does not create a clinical relationship of any kind. Nothing said during a conversation should be construed as professional advice.
By completing a booking through this website:
If you do not agree to these Terms, do not proceed with a booking.
You must be at least 18 years of age to use this service. We do not knowingly provide the service to persons under 18. If we have reason to believe a caller is under 18, we will end the session immediately and issue a full refund.
All prices are in Australian dollars (AUD) and include GST where applicable. Payment is charged in full at the time of booking. Sessions end at the scheduled time regardless of when the call was connected.
Prices are subject to change. The price displayed at the time of booking applies to that booking.
Refunds are processed within 5 business days to the original payment method.
This policy is in addition to and does not limit any rights you hold under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)). Statutory guarantees cannot be excluded.
Booking is completed via our third-party booking and payment platform. Payment details are collected and processed securely by that provider. We do not see, store, or have access to your full payment card details.
A booking confirmation will be sent to your nominated contact. It is your responsibility to ensure your contact details are correct at the time of booking.
Once payment is confirmed, you will receive a dial-in number in your booking confirmation. At the scheduled time, you call that number. It connects to the service operator. The call is private and unrecorded. The session ends at the scheduled finish time.
If you are more than 10 minutes late to your session without prior notice, we may treat this as a no-show and the no-refund policy applies.
The service is for genuine, lawful, personal conversation. You agree that during any session you will not:
We reserve the right to end any session immediately, without refund, if these conditions are breached. We may also permanently decline future bookings from numbers associated with a breach.
Conversations are private. Nothing you say on a call is recorded, transcribed, noted, or shared with any third party. The only personal details we hold are your first name and phone number. See our Privacy Policy for full details.
By using the service, you also agree to hold the contents of any conversation in confidence and not to publish, broadcast, or otherwise disclose what was said by the operator.
To the maximum extent permitted by law, NEED2YARN and the service operator are not liable for:
Nothing in these Terms excludes, restricts, or modifies any right or guarantee you have under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.
Where liability cannot be excluded by law, our total liability to you is limited to the amount you paid for the session in question.
We are not liable for failure to deliver a session due to circumstances beyond our reasonable control, including power outages, telecommunications failure, natural disaster, illness, or other events outside our control. In such cases, we will offer a full refund or reschedule.
The service operates with the operator's personal identity protected. This is a deliberate feature of the service — to protect both the operator and callers, and to ensure conversations remain free from external social dynamics. You agree not to attempt to identify, expose, or publish the personal details of the operator.
The NEED2YARN name, website, content, and materials are the property of the service operator. Nothing in these Terms grants you any right to use, reproduce, or distribute any part of the service or its content without prior written consent.
We may update these Terms from time to time. The version displayed on this page at the time of your booking applies to that booking. Continued use of the service after changes are posted constitutes acceptance of the updated Terms.
These Terms are governed by the laws of Queensland, Australia. Any dispute arising under these Terms will be subject to the non-exclusive jurisdiction of the courts of Queensland, Australia.
Before initiating formal proceedings, we encourage you to contact us to resolve any concern directly. Most issues can be resolved quickly and informally.
You may also contact the Queensland Office of Fair Trading at fairtrading.qld.gov.au or on 13 74 68 to lodge a consumer complaint free of charge.
For questions, disputes, cancellations, or refund requests, contact us via the email address provided in your booking confirmation. We aim to respond within 2 business days.
These Terms were prepared for general compliance with Australian Consumer Law and Queensland law. We recommend having them reviewed by a Queensland-licensed solicitor before commencing paid bookings. For a registered small business, a brief legal review typically costs $200–400 and is a worthwhile investment before launch.