Legal

Terms of Service

Last updated: June 2026

These terms govern your use of NEED2YARN ("the service", "we", "us"). By booking a session you agree to them. Please read them before you book.

1. What the service is

NEED2YARN is a pay-per-call conversation service. You book a time, pay upfront, and have a private phone conversation for the booked duration. It is a real conversation with a real person — nothing more, nothing less.

2. What the service is not

NEED2YARN is not a counselling, therapy, psychological, medical, legal, or crisis service. It is not a substitute for professional care. No diagnosis, treatment, or professional advice is provided. If you need professional help, please seek a qualified provider.

3. Eligibility

You must be 18 years or older to use the service. By booking, you confirm you are at least 18.

4. Sessions & pricing

• Quick Yarn — 30 minutes — $50 AUD
• Full Yarn — 60 minutes — $95 AUD
• Late Yarn — 60 minutes (8pm–11pm AEST) — $120 AUD

All prices are in Australian dollars and charged in full at the time of booking. Sessions end at the booked time.

5. Cancellations & refunds

• Cancel 24 hours or more before your session — full refund.
• Cancel within 24 hours of your session — 50% refund.
• No-shows forfeit the full amount.
• If we cancel for any reason, you receive a full refund.

Refunds are processed within 5 business days to the original payment method. This policy is in addition to any rights you have under the Australian Consumer Law.

6. Acceptable use

The service is for genuine, lawful conversation. We may end a call without refund if the caller is abusive, threatening, or attempts to use the service for an unlawful purpose. We reserve the right to decline or end any session, and to block any number, at our discretion.

7. Out of scope

We do not provide medical, clinical, legal, or financial advice, and cannot help with crisis situations, illegal matters, or anything involving a person under 18. If a conversation strays into these areas we will say so and, where appropriate, point you toward the right support.

8. Confidentiality

Conversations are private. Nothing discussed on a call is recorded, transcribed, or shared. The only details held are your first name and phone number — see our Privacy Policy.

9. Limitation of liability

To the maximum extent permitted by law, the service is provided "as is". We are not liable for any decision you make, action you take, or outcome that follows a conversation. Nothing in these terms excludes rights that cannot be excluded under Australian law.

10. Changes

We may update these terms from time to time. The version in effect at the time of your booking applies to that booking.

11. Governing law

These terms are governed by the laws of Queensland, Australia.

Draft terms — to be finalised before taking paid bookings. Have these reviewed and, if needed, replaced with a professionally generated set.