Legal
Last updated: June 2026
NEED2YARN ("the service", "we", "us") respects your privacy. We collect as little as possible and never share it. This policy explains what we collect, why, and how long we keep it. It is handled in line with the Australian Privacy Act 1988 and the Australian Privacy Principles.
We do not ask for your last name, address, email (unless you choose to provide one for a booking confirmation), or any personal background.
Conversations are never recorded, transcribed, or noted. Nothing you say on a call is stored anywhere. There is no file, no history, and no record of what was discussed.
Your first name and phone number are used only to deliver the service you booked — to connect your call, send a booking confirmation or reminder, and resolve a dispute if one arises. We do not use your details for marketing.
Your phone number is retained for 12 months for dispute-resolution purposes, then permanently deleted. Your first name is not retained beyond what is needed to deliver your session.
We do not sell or share your personal information. Limited details are processed by the third-party services that make the booking work — our booking platform, payment processor, and call-forwarding provider — solely to deliver your session. These providers have their own privacy obligations.
We do not send unsolicited marketing messages. In line with the Spam Act 2003, we will not message or email you for marketing without your consent.
You may ask us what personal information we hold about you, request a correction, or ask us to delete your phone number before the 12-month period ends. We will action reasonable requests promptly.
We hold the minimal information we collect securely and limit access to it. No system is perfectly secure, but we keep what we store to the bare minimum to reduce risk.
We may update this policy from time to time. The current version always applies.
For any privacy question or request, please get in touch via the contact details provided at booking.
Draft policy — to be finalised before taking paid bookings. Have this reviewed and, if needed, replaced with a professionally generated set that names your business entity and contact channel.